Auto Repair Template

AI Receptionist for
Auto Repair Shops

You're under a car. The phone rings. You can't answer with greasy hands and a wrench in the other. That caller needs an oil change and they'll drive to the next shop. An AI receptionist books appointments, handles status checks, and captures estimate requests.

Why Auto Repair Shops Lose Business Every Day

Your techs are under cars doing the work. Meanwhile, calls go unanswered and customers take their vehicles to the shop that picks up.

Can't Answer Under a Car

Physically impossible — hands are occupied, engine is running. You can't stop a brake job every time the phone rings, and customers won't wait on hold.

Vehicle Status Calls Interrupt Work

"Is my car ready?" calls every hour pull techs off the lift. These calls are necessary for customer service but they're killing your shop's productivity.

Estimate Requests Go to Competitors

Car owners get quotes from whoever answers first. If your phone goes to voicemail, they've already called the shop down the street and scheduled the job there.

Go Live in 3 Steps

No code required. No IT department. No long onboarding calls.

1

Choose the Auto Repair Template

Pre-configured with Service Appointments, Estimates, and Vehicle Status departments. Your agent handles every type of auto shop call from day one.

2

Customize Your Setup

Enter your shop name, hours, services offered, and your service desk phone number for vehicle status routing. Add your team's SMS for appointment alerts.

3

Forward Your Phone & Go Live

Forward unanswered calls to your EWT number (or use it as your main line). Your AI receptionist books appointments and fields status checks while your team works.

Built for Auto Repair Shops

Every feature in the auto repair template is tailored to how real shops operate.

Appointment Scheduling

Collects year, make, model, mileage, service needed, symptoms, and preferred date. Every booked appointment arrives with complete vehicle and service information.

Vehicle Status Checks

Looks up by customer name or repair order number and routes to your service desk. Status calls are handled without interrupting technicians working on vehicles.

Estimate Requests

Gathers problem description, vehicle info, active warning lights, and previous repair history. Qualified estimate leads delivered instantly so you can quote and win the job.

Warning Light Intake

Collects which warning lights are on, any symptoms the driver is experiencing, and when the lights appeared. Your tech knows what to expect before the car arrives.

After-Hours Coverage

Captures appointment and estimate requests outside your hours so you open each day with a full schedule instead of a pile of missed calls to return.

SMS Updates

Appointment confirmations and vehicle-ready notifications sent automatically. Customers stay informed and your service desk fields fewer inbound status calls.

What Your AI Receptionist Looks Like

Three departments, one agent. Here's what the auto repair template includes out of the box.

Auto Repair Shop Receptionist — Template
Friendly tone
Service Appointments
Booking, vehicle intake, scheduling
Estimates
Quote requests, problem intake, vehicle info
Vehicle Status
Ready notifications, repair updates, routing
Sample greeting: "Thank you for calling [Your Shop Name]! This is our AI receptionist. Are you calling to schedule service, check on a vehicle, or get an estimate?"

Keep Your Bays Full Without Missing a Call

Free plan available. No per-minute fees. No long-term contracts. Use the auto repair template and be live in under 10 minutes.

Common Questions

Does it collect vehicle information?
Yes, the AI collects year, make, model, mileage, and VIN if available on every service call so your technicians are prepared before the vehicle even arrives.
Can customers check on their car?
Yes, the vehicle status department looks up by customer name or repair order number and routes to your service desk so your techs aren't interrupted mid-repair.
Does it handle warning light calls?
Yes, the AI collects which warning lights are on, any symptoms the driver is experiencing, and when the lights started appearing so your tech can prepare.
Can it take estimate requests?
Yes, the estimates department gathers vehicle info, problem description, any warning lights, and previous repair history so you can prepare an accurate quote.
How much does EWT Voice Agent cost for an auto repair shop?
EWT Voice Agent offers a free plan with no per-minute fees. Paid plans start at $19/month and include a bundle of included minutes, unlimited agent configurations, SMS, and access to the auto repair template. There are no setup fees and no long-term contracts. You can start free and upgrade when you need more call volume.