HVAC Template

AI Receptionist for
HVAC Companies

Your technicians are on a roof. Your office manager is processing invoices. The phone rings — a homeowner with no heat in January. An AI receptionist catches every call, dispatches emergencies, and books service appointments.

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The Problem

Why HVAC Companies Lose Jobs Every Day

Your team is on job sites. Meanwhile, service calls go unanswered and emergency customers call a competitor.

Emergency Calls Hit Voicemail

No heat in a snowstorm, a gas leak, a flooded basement — these can't wait. If your phone goes to voicemail, that homeowner calls the next HVAC company in their search results.

Seasonal Call Surges

Summer AC breakdowns and winter heating failures create massive call volume spikes. Your office can't handle the flood — and every unanswered call is revenue walking out the door.

Techs Can't Answer Phones

Your technicians are on job sites mid-repair. They can't stop to answer calls, quote new jobs, or schedule appointments. An AI receptionist handles every call while your team stays focused on the work.

Setup in Minutes

Go Live in 3 Steps

No code required. No IT department. No long onboarding calls.

1

Choose the HVAC Template

Pre-configured with Service & Repair, New Installation, and Emergency departments. Click to load and your agent is ready to customize.

2

Customize Your Setup

Enter your company name, service area, hours, and your emergency on-call line. Upload your service area and maintenance plan details to the knowledge base.

3

Forward Your Phone & Go Live

Forward unanswered calls to your EWT number (or use it as your main line). Your AI receptionist is now on duty 24/7, dispatching emergencies and booking service calls.

What's Included

Built for HVAC Companies

Every feature in the HVAC template is tailored to how heating and cooling businesses actually work.

Emergency Dispatch

Gas leaks, CO alarms, no heat below freezing, and burning smells trigger immediate routing to your on-call line. Safety guidance delivered automatically while the transfer connects.

Service Scheduling

Collects name, address, system type, problem description, and preferred appointment time. Dispatchers and techs get an SMS summary for every booked call.

Quote Requests

Captures system type, home size, current system age, and budget for new installation inquiries. Your sales team receives a complete lead profile before the follow-up call.

After-Hours Emergency

Routes true emergencies 24/7 to your on-call line. Routine service requests are taken as messages and queued for your morning dispatcher. Nothing falls through the cracks.

SMS Notifications

Service call summaries and emergency alerts delivered in real time to your dispatchers and technicians. Every caller's details at your team's fingertips before they pick up the phone.

Knowledge Base

Upload your FAQ, service area, maintenance plans, and pricing tiers. The AI answers common questions — "Do you service my area?", "What's a tune-up cost?" — without involving your staff.

Template Preview

What Your AI Receptionist Looks Like

Three departments, one agent. Here's what the HVAC template includes out of the box.

HVAC Company Receptionist — Template
Friendly tone
Service & Repair
Scheduling, diagnostics, maintenance visits
New Installation
System quotes, equipment options, financing
Emergency
Gas leaks, no heat, CO alarms — immediate dispatch
Sample greeting: "Thank you for calling [Your Company Name]! This is our AI receptionist. Are you calling about a service issue, or is there something else I can help with?"

Start Answering Every Call Today

Free plan available. No per-minute fees. No long-term contracts. Use the HVAC template and be live in under 10 minutes.

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FAQ

Common Questions

Can the AI handle gas leak emergency calls?
Yes. When a caller reports a gas leak, the AI immediately advises them to leave the building and call 911, then routes the call to your emergency line and sends an urgent SMS alert to your on-call technician. The safety protocol runs 24/7, even when your office is closed.
Does the AI schedule service calls?
Yes. The service scheduling flow collects the caller's name, address, phone number, system type, problem description, and preferred appointment time. This information is sent to your dispatcher via SMS and can be pushed to your scheduling software via webhook.
Can it handle seasonal call volume spikes?
Yes. Unlike human staff, the AI handles unlimited concurrent calls on paid plans. During summer AC season and winter heating season, no call goes to voicemail — every homeowner gets answered immediately, every service request gets logged.
Does the AI know my service area?
You can upload your service area details to the knowledge base and the AI will reference them when callers ask. If a caller is outside your service area, the AI can politely let them know and avoid taking an appointment you can't fulfill.
How much does EWT Voice Agent cost for an HVAC company?
EWT Voice Agent offers a free plan with no per-minute fees. Paid plans are flat-rate starting at $49/month up to $399/month and include a bundle of included minutes, unlimited agent configurations, and SMS. There are no setup fees and no long-term contracts. You can start free and upgrade when you need more call volume.