Insurance Agency Template

AI Receptionist for
Insurance Agencies

A prospect calls for a home insurance quote. Your agents are in client meetings. The prospect calls the next agency on their list. An AI receptionist captures every quote request, collects claims details, and routes policy questions.

Why Insurance Agencies Lose Quotes Every Day

Your agents are with clients. Meanwhile, prospects shopping for coverage move on to whoever answers first.

Lost Quote Opportunities

Prospects shopping for insurance call 3-4 agencies at once. The first to respond gets the business — and every missed call is a policy sold to a competitor.

Claims Intake Complexity

Collecting policy numbers, incident dates, and incident descriptions requires careful, structured intake. Voicemail doesn't cut it for a stressed claimant.

Policy Service Calls

Endorsements, certificates, and billing questions eat agent time. These calls need to be handled and routed — not left on voicemail for hours.

Go Live in 3 Steps

No code required. No IT department. No long onboarding calls.

1

Choose the Insurance Template

Pre-configured with Quotes, Claims, and Policy Service departments — built for independent agents and multi-line agencies alike.

2

Customize Your Setup

Enter your agency name, hours, lines of insurance you carry, and agent routing. Add your availability or connect Google Calendar for consultation scheduling.

3

Forward Your Phone & Go Live

Forward unanswered calls to your EWT number (or use it as your main line). Your AI receptionist captures every quote lead and sends you instant SMS alerts.

Built for Insurance Agencies

Every feature in the insurance template is tailored to how agencies handle quotes, claims, and policy service.

Quote Intake

Collects coverage type, current provider, renewal date, and number of policies — everything your agents need to prepare a competitive quote.

Claims Collection

Collects policy number, date and time of the incident, a description of what happened, and whether photos have been taken — forwarded to your claims team.

Policy Service Routing

Endorsements, certificates, and billing changes are routed to the right agent — keeping your book of business well-serviced without tying up your sales team.

Lead Qualification

Identifies new business prospects vs. existing clients and flags coverage gaps — so your agents prioritize the highest-value conversations first.

After-Hours Coverage

Captures quote requests 24/7 — so prospects shopping for insurance on a Sunday evening get captured before your competitors open Monday morning.

SMS Lead Alerts

Instant notifications with complete prospect details sent to your agents the moment a quote request comes in — no leads sitting in a voicemail inbox.

What Your AI Receptionist Looks Like

Three departments, one agent. Here's what the insurance agency template includes out of the box.

Insurance Agency Receptionist — Template
Professional tone
Quotes
New business intake, lead qualification
Claims
Incident collection, policy lookup, claims routing
Policy Service
Endorsements, certificates, billing questions
Sample greeting: "Thank you for calling [Your Agency Name]. This is our AI receptionist. Are you calling about a quote, a claim, or an existing policy?"

Start Answering Every Call Today

Free plan available. No per-minute fees. No long-term contracts. Use the insurance template and never miss a quote opportunity again.

Common Questions

Does the AI quote insurance rates?
No. The AI collects information for your agents to quote — it never quotes rates or coverage details itself. It gathers coverage type, current provider, renewal date, and contact info so your agent can follow up with an accurate quote.
Can the AI handle claims intake?
Yes. The AI collects the policy number, date and time of the incident, a description of what happened, and whether photos have been taken. This information is forwarded to your claims team for follow-up.
Does it know about different policy types?
Yes. The AI asks about coverage type — auto, home, life, commercial, or umbrella — and routes the call to the appropriate agent or department based on the answer.
Can it capture quote leads after hours?
Yes. The AI collects all quote details 24/7 and sends an SMS alert to your agents immediately — so you can follow up first thing in the morning while the prospect is still shopping.
How much does EWT Voice Agent cost for an insurance agency?
EWT Voice Agent offers a free plan with no per-minute fees. Paid plans start at $49/month and go up to $399/month with included minutes bundles. There are no setup fees and no long-term contracts.