Law Office Template

AI Receptionist for
Law Offices

New clients call once. If they get voicemail, they call the next attorney. An AI receptionist handles intake, routes case inquiries, and maintains confidentiality — so you never lose a client to a missed call.

Use Law Office Template Free See How It Works
The Problem

Why Law Firms Lose Clients Every Day

Your attorneys are in hearings and meetings. Meanwhile, potential clients call, get voicemail, and hire a competitor.

Lost Intake Calls

Potential clients call during hearings and meetings, get voicemail, and call the next attorney on the list. First contact wins — and missed calls cost you the case.

Confidentiality at the Front Desk

Sensitive case details discussed at the front desk are overheard in the waiting room. An AI receptionist keeps conversations private and never discloses client information to unauthorized callers.

Case Status Overload

Existing clients call constantly for updates. Paralegals spend half their day on status calls instead of billable work. An AI receptionist handles routing by attorney or case number automatically.

Setup in Minutes

Go Live in 3 Steps

No code required. No IT department. No long onboarding calls.

1

Choose the Law Office Template

Pre-configured with New Client Intake, Case Status, and Billing departments. Click to load and your agent is ready to customize.

2

Customize Your Setup

Enter your firm name, hours, practice areas, and the on-call attorney number for urgent matters. Add attorney names for case status routing.

3

Forward Your Phone & Go Live

Forward unanswered calls to your EWT number (or use it as your main line). Your AI receptionist is now on duty 24/7, capturing every intake and sending you a summary.

What's Included

Built for Law Offices

Every feature in the law office template is tailored to how legal practices actually work.

Client Intake

Collects caller's name, contact information, legal matter description, area of law, and referral source. Intake summaries sent instantly to your team via SMS.

Confidentiality Built In

Reminds callers that communications are confidential. Never discloses existing client names, case details, or attorney availability to unauthorized callers.

Case Status Routing

Routes callers by attorney name or case number to the appropriate department or voicemail. Paralegals and attorneys are only interrupted when truly necessary.

Urgency Detection

Active arrests, imminent court deadlines, protective order situations, and threats of harm are flagged immediately and routed to on-call attorneys — any time of day.

After-Hours Coverage

The AI stays active 24/7 and automatically switches to after-hours mode. Routine callers leave messages; urgent matters are routed to on-call attorneys immediately.

SMS Notifications

Intake summaries and urgent alerts delivered in real time to your designated staff. Wake up to a complete log of every call, message, and action taken overnight.

Template Preview

What Your AI Receptionist Looks Like

Three departments, one agent. Here's what the law office template includes out of the box.

Law Office Receptionist — Template
Professional tone
New Client Intake
Name, contact, legal matter, area of law, referral source
Case Status
Routes by attorney name or case number
Billing
Payment inquiries, invoice questions, retainer info
Sample greeting: "Thank you for calling [Your Firm Name]. This is our AI receptionist. How may I direct your call?"

Start Answering Every Call Today

Free plan available. No per-minute fees. No long-term contracts. Use the law office template and be live in under 10 minutes.

Try Free — Law Office Template View Pricing Plans
FAQ

Common Questions

Does the AI provide legal advice to callers?
No. The AI never provides legal advice. It collects intake information — name, contact details, legal matter, area of law, and referral source — and routes the call to the appropriate attorney or department. All substantive legal questions are held for your team.
How does the AI handle client confidentiality?
The law office template is configured to remind callers that communications are confidential and never discloses existing client names or case details to anyone calling in. Sensitive information collected during intake is transmitted securely via SMS or webhook to your authorized staff only.
Can it handle urgent matters like arrests or court deadlines?
Yes. The template includes urgency detection that flags active arrests, imminent court deadlines, protective order situations, and threats of harm. These calls are immediately routed to an on-call attorney line or trigger an urgent SMS alert to your designated on-call staff.
What intake information does it collect from new clients?
The new client intake flow collects full name, phone number, email address, a brief description of the legal matter, area of law, and referral source. This summary is sent to your intake coordinator via SMS so they can follow up promptly.
How much does EWT Voice Agent cost for a law office?
EWT Voice Agent offers a free plan with no per-minute fees. Paid plans are flat-rate starting at $49/month up to $399/month and include a bundle of included minutes, unlimited agent configurations, and SMS. There are no setup fees and no long-term contracts. You can start free and upgrade when you need more call volume.