Property Management Template

AI Receptionist for
Property Managers

A tenant calls at 11pm — water is coming through the ceiling. Your phone is on silent. By morning, that drip is a flood. An AI receptionist handles maintenance requests, routes emergencies, and manages leasing inquiries around the clock.

Use Property Management Template Free See How It Works
The Problem

Why Property Managers Can't Keep Up With Calls

Tenants need help at all hours. Meanwhile, leasing prospects call during showings and emergencies don't wait for business hours.

After-Hours Tenant Emergencies

Flooding, lockouts, and no heat don't wait for business hours. When emergencies go unanswered overnight, small problems become costly disasters.

Maintenance Request Volume

Dozens of calls per week about leaky faucets, broken AC, and pest issues. Logging every request manually takes hours that should go to managing properties.

Leasing Inquiries During Showings

You're showing one unit while prospects call about another. Missing leasing calls means vacant units stay empty longer — costing you real money every day.

Setup in Minutes

Go Live in 3 Steps

No code required. No IT department. No long onboarding calls.

1

Choose the Property Management Template

Pre-configured with Maintenance Requests, Leasing, and Emergency departments. Your agent is ready to handle every type of property management call.

2

Customize Your Setup

Enter your company name, property portfolio, and contact info for emergency dispatch. Set your maintenance team's SMS number for instant work order delivery.

3

Forward Your Phone & Go Live

Forward calls to your EWT number (or use it as your main line). Tenants and prospects get answered 24/7 while you focus on managing your properties.

What's Included

Built for Property Management

Every feature in the property management template is tailored to how property managers actually work.

Maintenance Request Intake

Collects property address, unit number, issue description, urgency, and permission to enter. Work orders are complete before they reach your maintenance team.

Emergency Routing

Flooding, fire damage, lockouts, and no heat or AC trigger immediate dispatch to your on-call team — not a voicemail, not a queue. Immediate routing, 24/7.

Leasing Inquiries

Collects desired move-in date, budget, unit size preference, and pet info from prospective tenants. Qualified leads delivered while you're in a showing.

Tenant Identification

Verifies property address and unit number on every call so maintenance requests and service tickets are always associated with the correct unit and tenant.

After-Hours Coverage

Routes emergencies 24/7 and queues non-urgent maintenance for the morning. You wake up to organized work orders instead of a pile of missed calls.

SMS Work Orders

Maintenance request details sent directly to your maintenance team via SMS the moment a tenant hangs up. No manual entry, no information lost.

Template Preview

What Your AI Receptionist Looks Like

Three departments, one agent. Here's what the property management template includes out of the box.

Property Management Receptionist — Template
Professional tone
Maintenance Requests
Issue intake, work order creation, urgency triage
Leasing
Availability inquiries, lead qualification
Emergency
24/7 dispatch for flooding, lockouts, no heat/AC
Sample greeting: "Thank you for calling [Your Company Name]. This is our AI receptionist. Are you calling about a maintenance issue, a leasing inquiry, or something else?"

Handle Every Tenant Call — 24/7

Free plan available. No per-minute fees. No long-term contracts. Use the property management template and be live in under 10 minutes.

Try Free — Property Management Template View Pricing Plans
FAQ

Common Questions

Can it handle tenant emergencies after hours?
Yes, flooding, fire damage, lockouts, and no heat/AC are routed immediately 24/7. The AI identifies emergency situations and dispatches to your on-call team right away.
Does it collect maintenance request details?
Yes, the AI collects property address, unit number, issue description, urgency level, and permission to enter so your maintenance team has everything they need before arriving.
Can it handle leasing inquiries?
Yes, the leasing department collects move-in date, budget, unit size preferences, and pet info from prospective tenants so you can follow up with qualified leads.
Does it identify which tenant is calling?
Yes, the AI collects property address and unit number on every call, so maintenance requests and service tickets are always linked to the correct unit and tenant.
How much does EWT Voice Agent cost for property management?
EWT Voice Agent offers a free plan with no per-minute fees. Paid plans start at $19/month and include a bundle of included minutes, unlimited agent configurations, SMS, and access to the property management template. There are no setup fees and no long-term contracts. You can start free and upgrade when you need more call volume.