Essential Work Tools

Dashboard

Overview of your voice agent performance

Nick Galanti nick@example.com

Quick Actions

Calls Today

0 min

Minutes Today

Calls This Month

$0.00

Provider Cost

$0.00

Monthly Profit

$0.00

Credit Balance + Add

Call Volume

Daily call activity this month

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Monthly Spend

Total cost this billing period

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Response Latency Trend

Avg and P95 response time over time

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Active Calls

No active calls

Quick Insights

Provider Costs

Credit Transactions

No transactions yet

Call History

Direction	From	To	Agent	Duration	Status	Time

No call history

ⓘ Outbound SMS sending is pending A2P 10DLC carrier registration. Inbound messages and conversations are active.

Conversations

SMS Analytics

Team Members

Name	Email	Role	Status	Calls (Month)	Cost (Month)	Last Login	Actions
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Organization	Users	Agents	Phone #s	Credits	Calls (Month)	Revenue (Month)	Created	Actions
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Name	Email	Organization	Role	Status	Credits	Calls	Cost	Actions
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Subscription Plan

Free active

Revenue (Billed)

$0.00

Provider Cost

$0.00

Net Profit

$0.00

Projected EOM

$0.00

0% margin

Profit by Service

Service	Provider Cost	Billed	Profit	Markup

Cost Projections

Twilio (Telephony)

LLM (OpenRouter)

STT (Deepgram)

TTS (ElevenLabs)

Call Volume

Call Analytics

Agent Performance

Call Outcomes

Daily Volume (30 days)

Success Rate

Latency

Top Tags

Markup Settings

Set your margin on each service. Changes apply to all new calls immediately.

LLM (OpenRouter) % Base: ~$0.001-0.02/min

STT (Deepgram) % Base: $0.0059/min

TTS (ElevenLabs) % Base: ~$0.083/1K chars (Starter)

Telephony (Twilio) % Base: $0.014/min + $0.004/min stream

Phone Number Markup ($) Flat $/month per number (base: $1.15)

My Numbers

Number	Name	Status	Webhook	Capabilities	Added

No phone numbers yet. Click "Get a Number" to provision one from Twilio.

A/B Experiments

No experiments yet

Ask Your Knowledge Base

AI Answer

Test your knowledge base by asking a question. Searches across all your uploaded documents.

Knowledge Bases

📚 Knowledge Base Resources

Learn how to build effective knowledge bases for your AI agents.

Knowledge Base & RAG Guide How to create, upload, and attach knowledge bases to your agents. Agent Setup Guide Complete guide to configuring your AI voice agents. All Documentation ↗ Browse all 8 guides covering voice, STT, LLM, tools, campaigns, and more.

Supported File Types Upload .txt, .md, .pdf, .csv, .json, or .html files. Or paste text directly or import from a URL.

Campaigns

Name	Status	Contacts	Completed	Failed	Agent	Phone Number	Created

No campaigns yet. Create your first outbound campaign.

Campaign Name

Phone Number

Number Pool (optional — rotate caller IDs to reduce spam flagging) Hold Ctrl/Cmd to select multiple. Uses round-robin rotation.

Contacts

Drag and drop a CSV file here or click to select file locally

Maximum file size: 5MB

Assistant

Choose when to send

Send Now

Start calling contacts immediately after launch

Schedule for later

Pick a date and time to start the campaign

Call Results Template

Agent Squads

AI Receptionists

Create AI Receptionist

1. Template 2. Business Info 3. Hours & Depts 4. Greeting & Voice 5. Automation

Choose an industry template to pre-fill departments, keywords, and tone:

Business Name *

Business Type

Business Phone

Address

Website

Assign Phone Number

Business Hours

Set your hours for each day.

Timezone

After-Hours Behavior

What should happen when someone calls outside business hours?

After-Hours Greeting

Emergency/On-Call Number

Departments

Pre-filled from template. Edit or add more:

Greeting Message This is the first thing callers hear. Keep it short (1-2 sentences), include your business name, and end with an open question. Callers decide in the first 3 seconds whether to stay on the line.

Voice

Tone

AI Model via OpenRouter

TTS Model

Configure post-call automation:

Enable message-taking

Send SMS follow-ups to callers Soon

SMS owner on new messages Soon

Auto-callback missed calls

Webhook Events

Event	Status	Call ID	Time

No webhook events

Failed Webhooks (DLQ)

No failed webhooks

Recent Errors

Audit Trail

Action	Resource	Name	User	Time

No audit entries yet

Agent Comparison

Agent	Total	In/Out	Avg Duration	Success	Cost

No call data yet

Webhook Payload Preview

Provider Status

Click "Check Now" to test all provider connections

VoIP Softphone (Bria)

Connect a VoIP app like Bria to receive live call transfers and make callbacks through your business number — no carrier forwarding loop.

▶Use Your Own API Keys (optional — platform credentials are used by default)

Spending Limits

Monthly Spending Cap ($)

Calls are rejected when this limit is reached. Set to 0 for unlimited.

Alert Threshold ($)

Dashboard warning when spending reaches this amount.

Per-Call Cost Alert ($)

Alert in dashboard when a single call exceeds this cost. Set to 0 to disable.

Outbound Call Rate Limit

calls/min

Max outbound calls per minute (1-100). Prevents accidental call storms.

AI Configuration

Default Model (via OpenRouter — live pricing)

Endpointing (ms)How long to wait for silence (ms) before the AI responds. Lower = faster but may cut off speakers. Higher = more patient. Default: 450ms

System PromptDefault prompt for all agents. Individual agents and receptionists override this with their own prompts.

This is the fallback prompt used when an agent doesn't have its own. Most users set per-agent prompts instead.

Voice Tuning

Barge-in Sensitivity How easy it is for callers to interrupt the agent. Low = caller can jump in immediately. High = agent finishes speaking before listening.

Sensitive3 charsTolerant

Max Call Duration Longest a call can go before the agent wraps up. Prevents runaway calls from burning credits.

1 min5:0010 min

Integration API Keys

Generate API keys to authenticate external integrations. Keys are shown only once on creation.

Copy your API key now — it won't be shown again

No API keys yet. Create one to integrate with external services.

Notification Preferences

Choose which notifications you receive

Call summariesEmail after each completed call with transcript and analysis

Campaign completeWhen a campaign finishes dialing all contacts

Spending alertsWhen usage approaches your spending cap

Daily digestDaily summary of all calls and usage

Webhook failuresWhen webhook deliveries fail after retries

New voicemailWhen an outbound call reaches voicemail

Recording Retention

Automatically delete call recordings older than a set number of days. Set to 0 for unlimited retention.

Retention Period (days)

Common: 30 (HIPAA), 90 (standard), 365 (enterprise), 0 (unlimited)

Scheduled Reports

Receive automated usage and performance reports by email

Report Frequency

Recipient Emails

Comma-separated list of email addresses to receive reports

Usage Export

Download usage and billing data as CSV

Google Integration

Connect your Google account to enable Calendar (availability & booking) and Sheets (call logging) for your AI agents.

Calendar

Timezone

Default Slot Duration

Default Buffer Between Appointments

Staff Schedules

Each staff member has their own availability hours and buffer time between appointments.

Google Sheets — Call Logging

Log all receptionist calls to a Google Sheet automatically. Create a blank Google Sheet first, then paste its ID here.

Google Sheet ID Found in the Sheet URL between /d/ and /edit

Enable Logging Log calls to this sheet

Change Password

Current Password

New Password

Confirm Password

Sign In

Create Account

Getting Started

Call Volume

Monthly Spend

Response Latency Trend

Quick Dial

Active Calls

Call Queue

Quick Insights

Provider Costs

Credit Transactions

Bookmarked Calls

Make a Call

Call History

Send Message

Conversations

Conversation

SMS Analytics

Potential Duplicates

Add Contact

Tags ▼

Activity Timeline ▼

Recent Calls ▼

Memories ▼

Schedule a Call

Invite New User

Team Members

All Organizations

All Platform Users

Subscription Plan

Profit by Service

Cost Projections

Twilio (Telephony)

LLM (OpenRouter)

STT (Deepgram)

TTS (ElevenLabs)

Call Volume

Call Analytics

Agent Performance

Call Outcomes

Daily Volume (30 days)

Success Rate

Latency

Top Tags

Per-User Billing

Markup Settings

Import Existing Twilio Number

Search Available Numbers

My Numbers

A/B Experiments

Performance (30 days)

Batch Test Scenarios

Version History

Testing Agent

Chat Playground

Chat with Assistant

Ask Your Knowledge Base

Knowledge Bases

📚 Knowledge Base Resources

Campaigns

Campaign Name

Phone Number

Contacts

Assistant

Choose when to send

Call Results Template

Progress

Results Summary

Contacts

Agent Squads

AI Receptionists

My Custom Templates

Create Custom Template

Departments

System Prompt

First Message (Greeting)

Create AI Receptionist

Business Hours