Documentation
Guides and references for building effective AI voice agents on EWT.
Dashboard Overview
Home screen tour, Quick Actions bar (including + New Receptionist), Getting Started checklist, sidebar navigation, mobile-friendly message inbox, compact call filters, and Settings page jump links.
SetupComplete Agent Setup Guide
All 60+ configuration options explained — core settings, LLM config, call control, business hours, templates, and common mistakes.
SetupVoice & TTS Configuration
ElevenLabs vs Deepgram Aura, voice settings (stability, similarity, speed), pronunciations, and voicemail generation.
SetupSTT & Language Settings
Deepgram models, endpointing, barge-in, keyword spotting, filler/noise suppression, and multi-language support.
SetupChoosing the Right LLM Model
300+ models in Proven/Untested tiers, composite scoring, per-minute cost display, temperature, max tokens, and tool calling.
SetupReceptionist Settings Tab
Configure system prompt, model, voice, greeting, knowledge bases, 24/7 toggle, transfer number, Message Taker template, message taking flow, VoIP/Bria integration, and message delivery.
SetupPWA Install & Push Notifications
Install the dashboard as a mobile app on iOS and Android, enable push alerts, deep-linked message notifications, daily 6 PM recap, and the in-dashboard notification bell.
Built-in Tools Reference
All 10 built-in tools documented — transferCall, endCall, sendSMS, addCallTag, switchLanguage, and more with examples.
ToolsCustom Tools & Webhooks
Connect your agent to external APIs — tool JSON schema, webhook handlers, HMAC security, timeouts, and real-world examples.
ToolsKnowledge Base & RAG
Upload documents, understand chunking and embeddings, attach KBs to agents, and best practices for retrieval accuracy.
ToolsOutbound Campaigns
CSV upload, contact variables, number pools, retry logic, SMS campaigns, rate limiting, and end-to-end walkthrough.